Frequently Asked Questions

Returns

I want to return my purchase! What do I do?

I would like to return a gift that was sent to me. How do I do that?
Can I exchange my order instead of returning it?

Shoes/Brands

Across the Board

Payment Information

Paypal

Why can’t I use PayPal or Bill Me Later any more?
I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?

Bitcoin

What do I do with Bitcoin payment?
I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer? You will see Payment Box at payment time, and some of you use their coin wallets and make payments to gobizonline.com In around 5 seconds after cryptocoin payment is made, you will see confirmation on gobizonline.com that payment is received Gobizonline.com will automatically immediately receive current user id with full payment information from our payment server You will still be on gobizonline.com and see a successful payment result, Gobizonline.com automatically process payment and give you on screen confirmation(email confirmation after order complete). All in automatic mode – no manual actions are needed.

AliPay HK / AliPay

Technology

About

Returns

I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase from gobizonline.com you can return your item(s) for store credit or an exchange. (Returns must be unworn, in the state you received them, and in the original packaging.) Merchandise returned without a damaged tag may not qualify for a refund.

The easiest way for you to return the merchandise is to get a pre-paid label by logging in at gobizonline.com

Go to the website and click on My Account in the upper right hand corner.
Log in to your account using your email address and password.
Click on the order number of the merchandise you wish to return.
Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
Choose to have the label displayed for immediate printing or emailed if you are unable to print immediately. Then click ‘Return Item(s)’ at the bottom of the page.
The next page will feature a picture of the item and a barcode.
If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box.
On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says “Click here to view your return label.”
Now just print it and tape it to your shipping box with clear packing tape. Tada!

If you would rather receive your label via email, instead of selecting the option to print the label, select the option to have a label emailed to you. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Simply let us know by email, live chat, or phone and we will gladly send it to you right away. Please note that if you choose to have the label send to you by USPS “snail mail”, it may take 7-10 days for it to arrive.

Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.

You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Rewards Members—WE’VE GOT GOOD NEWS! Gold, Platinum, and Elite Zappos Rewards members enjoy instant refunds! From the first scan at UPS—we’ll issue your refund, so you can skip the 5-10 Business Days.Return to TopQ:

I would like to return a gift that was sent to me. How do I do that?

Zappos.com is very sorry that your gift did not work for you. Please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser’s method of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label to send the item back. Once we have received the item and processed the return, we will issue a gift certificate to your account. Please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance.Return to TopQ:

Can I exchange my order instead of returning it?

As a Zappos.com customer you have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to an e-Gift Card when the exchange is processed. If the exchange order is returned, we will issue the refund back to an e-Gift Card for the full amount (minus shipping). An exchange also requires the original order to be returned to Zappos within 14 days. If we do not receive the original order within 14 days, the credit card on file will be charged the full amount of the replacement order. Please give us a call, chat, or email, and we will gladly share more details on how to process an exchange. Our Customer Loyalty Team is available 24/7 and more than happy to help!Return to TopQ:

I printed out my label and misplaced it. How can I retrieve it again?

We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at Zappos.com.

   1. Go to the website and click on My Account in the upper right hand corner.
   2. Log in to your account using your email address and password.
   3. Choose the order number of the merchandise you wish to return.
   4. Underneath the Status and Tracking column, you will see a link that says, “Display Your Return Label”
   5. Your label will appear for you to print.Return to TopQ:

How long does it take for me to get a refund?

Do your pre-paid labels cover international returns?

Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States.Return to TopQ:

I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?

Orders with Gift Certificates/Gift Cards as payment will be refunded back to a Gift Certificate for your convenience. New Gift Certificate codes will be emailed to your email address on file.Return to TopQ:

I only see the option to return my order through UPS on the website. Am I able to return through USPS instead?

If you process the return by yourself through our website, unfortunately UPS is the only option for most customers. We provide shipping labels using UPS for easy, fast and secure shipping and package tracking. However, we understand that UPS isn’t always convenient for everyone and we want to make returning to Zappos as easy as possible. If you would rather receive a USPS return label instead of a UPS return label, simply contact us and we’ll be happy to send you one!Return to Top

Shoes/Brands

How do I know my shoe size?

If you are unsure of your shoe size, you can measure your shoe size. Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device® can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.Return to TopQ:

I want to know if you carry a specific brand/color/size/width?

Try clicking on the Brands button located at the top of each page – you will be taken to a page where you can view all brands that we are currently offering. Please check back often since we add new brands on a daily basis! From the brands page you can select a brand that interests you and narrow your search based on your specific interests.Return to Top

Across the Board

Do you do back orders?

Yes. We do not do back orders. If an item is out of stock the Gobizonline Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested. Backorder handling Outofstock handling

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Do you have a catalog?

No. Currently, we have a ‘virtual’ catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular shoe or style of shoe that you are interested in, please feel free to contact us and we will be happy to help you locate it.Return to TopQ:

Do you match prices if an item goes on sale after my purchase?

If the price on our website drops within 10 days of purchasing the item, we will be happy to refund you the difference in price. Simply contact our Customer Loyalty Team by chat, phone, or email, and they’ll be happy to assist you.Return to TopQ:

Do you offer Live Chat support?

Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top left hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.Return to TopQ:

How can I write a review on a product?

You can write a product review with just 5 easy steps:

   1. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.
   2. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other brands that you recommend.
*Please note: this section is designed around how a shoe fits. We are working on updating this section to be dynamic based on the product type. If the question does not pertain to your product type, please feel free to just type in your review in the text box and select the star ratings.
   3. Then, click on the orange ‘Submit your Review’ button..
   4. Once you’ve submitted your review, it may take up to 5 business days for it to appear on the site.
   5. Please visit our Review Guidelines and visit https://www.zappos.com/terms-of-use to review the legal terms and conditions concerning your submission of reviews.Return to TopQ:

How do I unsubscribe from any of your mailing lists?

There are two quick and easy ways to unsubscribe from our mailing list.

Call us at 1-800-927-7671 and one of our customer service representatives will take care of your request over the phone.
Email us at cs@zappos.com and one of our customer service representatives will unsubscribe your email address.

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How do I use my Gift Certificate/Coupon Code?

Using your code is as easy as 1-2-3!

Place all of the items in your shopping cart and proceed to checkout.
Under Your Payment Information, find the box labeled “Redeem Gift Cards and Coupons”.
Enter your code in the box and click “Apply“.

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I tried to check out and the item in my shopping cart disappeared, what happened?

We are sorry that you were not able to complete your order. The selection on Zappos.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart. Return to TopQ:

Is the item I want going to go on sale soon?

Unfortunately, Zappos.com does not know if an item will go on sale or be marked down until it actually happens.

It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.Return to TopQ:

My email address has changed. How do I update this information to my current account?

You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:

Visit the website and click on “My Account” in the upper right-hand corner of the page.
Log in to your account by typing your previous e-mail address and password.
Once logged in, click on “Edit Profile” towards the right-hand side of the page.
Type your new e-mail address on lines 3 and 4.
Verify your “Current password” at the bottom.
Click “Update Now.”
Your e-mail will be updated.

Also, we would be happy to update your e-mail address for you over the phone. For security purposes, we ask that you call the Zappos Customer Loyalty Team at 1-800-927-7671 to confirm your account information. Upon verification, we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.Return to TopQ:

The item I want is out of stock. What do I do now?

Zappos.com is very sorry that the item that you need is out of stock. Underneath the size selection dropdown menu, there is a link that says “Don’t see your size?”. If you click on that link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a ‘first come, first served’ basis, so please make sure that you place your order quickly.Return to TopQ:

Do you accept orders through VOIP?

While we are happy to hear from our international customers, we are unable to accept VOIP(voice over internet protocol) calls at this time. We have allowed VOIP calls in the past, however, we found it limited the service we were able to provide. You may call us from any land line or cellular phone at +1 702-943-7677. We apologize for the inconvenience this may cause.Return to TopQ:

How do I care for XYZ fabric?

Acetate: While most items made of acetate are dry-clean only, some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

Cotton blend: Dry cotton-blend garments using your dryer’s permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.

Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.

Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.

Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.

Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.

Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).Return to TopQ:

What is a Zappos Verified Purchase review?

An “Zappos Verified Purchase” review means we’ve verified that the person writing the review purchased the product at Zappos. Reviews that are not marked “Zappos Verified Purchase” are valuable as well, but we can’t confirm that the product was purchased at Zappos.Return to Top

Payment Information

Do you accept international credit cards?

Currently Zappos.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

On the checkout page, there will be a billing and shipping section. Please do the following:

For the billing information

Enter your street address on Address Line 1.
Enter your City, County or Province, and Postal Code on Address Line 2.
Enter your Country for the city.
Enter AA for the state.
Enter 11111 for the zip code.

For the shipping information

Please enter the correct information in the appropriate field.

Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.Return to TopQ:

Do you allow Cashier’s Checks or Money Orders?

No. At this time Zappos.com does not accept Cashier’s Checks or Money Orders.Return to TopQ:

Do you charge sales tax on any item?

Zappos Retail LLC collects tax on orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

If you are shipping to any of these states, any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation. Please keep in mind, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to a state listed above.

Alabama
Zappos Retail LLC. collects the simplified sellers use tax on sales to Alabama customers and remits the tax on behalf of Alabama customers to the Alabama Department of Revenue. The Alabama simplified sellers use tax program account number is: SSU-R009644119.Return to TopQ:

What forms of payment do you accept?

Zappos.com currently accepts Visa, MasterCard, Discover, and American Express for all orders.Return to TopQ:

What can cause my order to be delayed?

1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.Return to TopQ:

Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?

Any pre-paid gift card with a Visa, Mastercard, American Express, or Discover logo / insignia on it will be processed like an actual credit / debit card and only one credit card can be used per order. If a single pre-gift card does not cover the total of your order, we suggest using the balance on the pre-paid gift card to purchase a Zappos Gift Certificate. The Zappos Gift Certificate can then be used along with a credit card or pre-paid gift card to complete the order. If you have multiple pre-paid gift cards, you will need to purchase a separate Zappos Gift Certificate for each. If you need any help with purchasing the Zappos Gift Certificates or placing an order, please give our Customer Loyalty Team a call, and we will be happy to help! Please also note that in order to use the pre-paid gift card on Zappos, it will need to be registered or activated by following the instructions on the pre-paid gift card itself or on the card’s packaging. Also, some card may not be eligible for online purchases. Please refer to the company that issued the card for more details.Return to Top

Paypal

Why can’t I use PayPal or Bill Me Later any more?

We apologize for any inconvenience, but as of 1/1/14, we are no longer accepting PayPal or Bill Me Later as payment options.Return to TopQ:

I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?

We will still accept returns and process refunds in accordance to our standard policies. For details on our return policy, please click here.Return to Top

Bill me Later®

Why can’t I use PayPal or Bill Me Later any more?

We apologize for any inconvenience, but as of 1/1/14, we are no longer accepting PayPal or Bill Me Later as payment options.Return to TopQ:

I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?

We will still accept returns and process refunds in accordance to our standard policies. For details on our return policy, please click here.Return to Top

Technology

What are cookies? Do I need to enable cookies on my browser?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on Zappos.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on “Logout” link at the top of the page.

For more information about how we use cookies, See Our Privacy Policy.Return to TopQ:

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that Zappos.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.Return to Top

About

Are there any benefits to having an account with you?

With your Zappos.com account, you will have access to the following information:

Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates

Frequently Asked Questions: Order Status Return to TopQ:

How can I get assistance if I need it?

Three Quick and Easy Solutions – We’re Here to Help You!

Call the Zappos Customer Loyalty Team (ZCLT):
ZCLT is here for you 24 hours a day – 365 days a year.
1-800-927-7671

Email the ZCLT:
ZCLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the Zappos Customer Loyalty Team

Connect With Live Help:
Ask your question right now with a member of the Zappos Customer Loyalty Team. Go Ahead – Start a Conversation With Now!

Para asistencia en español por favor escribanos a espanol@zappos.com.
Haga clic aquí para preguntas frecuentes en español Return to TopQ:

Is there a way I can learn more about the Zappos Family?

We Are a Service Company That Happens to Sell ___________:

We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.

We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of merchandise, we strive to provide you with the best service in the industry.

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What are your shipping and return policies?

Unlike many other websites that have special rules and lots of fine print, Zappos.com offers free shipping on all orders placed on the website, with no minimum order sizes or special exceptions.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping either. If, for whatever reason, you’re not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 365-day return policy, there are no special catches or exceptions.

For assistance with your return or exchange, please send a message thruough https://www.facebook.com/hkecommercestore/ or call the Gobizonline.com customer services team (852)9846-2613.

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What kind of selection do you have?

With over 3 million items available, Zappos.com offers one of the best selections anywhere — online or offline. We add new styles to our site on a daily basis so that our selection is always fresh and up to date.

Everything In-Stock: If you are able to place an item in your shopping cart, that means that the item is available for immediate shipment. The fulfillment rate is over 99.9% – you can feel confident that if you ordered it, you will receive it.Return to Top

Payment method

Shipping / Delivery

Weight include packaging